CECOA social responsibility practices, in its different forms, are intended to improve the quality of life and well-being of its employees, customers, suppliers, partners and the community in general.

Several initiatives and practices are implemented which stands out:

• Since 2004 CECOA invests in R&D and Innovation projects in the CSR area, bringing knowledge and best practices for CECOA itself but also to CECOA partners through training / consultancy and other knowledge and good practices dissemination initiatives (conferences, seminars, study visits, development of studies and case studies, production of pedagogical videos);
• CECOA subscribes, since 2005, the Code of Ethics for the Commerce and Services, an initiative from the Portuguese Commerce and Services Confederation;
• CECOA is, since February 2010, an active member of the national network RSO PT, a corporate social responsibility network;

Workplace CSR Dimension:

• Human Capital Development Policy associated with performance evaluation. Recently some measures were launched at the level of Human Resource management and at the level of work-life balance policies, including:
  • Flexible and different work schedules;
  • Teleworking;
  • Agreements and partnerships with entities in areas such as health and leisure for the benefit of staff and trainers.

Community CSR Dimension:

• Blood donor campaigns and bone marrow donors screening campaigns;
• Used toners donated to AMI, a Portuguese NGO providing humanitarian support;
• Initiative "G&G Grandparents and Grandchildren” in cooperation with two organisations from the local community: Centro de Dia e Apoio Domiciliário Coração de Jesus e S. José da Santa Casa da Misericórdia de Lisboa and Junta de Freguesia de S. José. This initiative follows an innovative methodology focused on the promotion of digital literacy among elderly population, in which young CECOA trainees teach (and learn) seniors from those two organisations, using a different method. 

Environmental CSR Dimension:

• Segregation and recycling of waste produced (paper, plastic, WEEE);
• Distribution of PEN drives to the trainees, encouraging its use for information storing and sharing, reducing the number of paper prints;
• Replacing the existing lighting system by a low consumption lighting system;
• Existence of automatic lighting sensors and automatic sensors on taps of sanitary facilities;
• Renewal of the HVAC system: replacement of all equipment that worked with R22;
• Equipment purchases policy favouring the purchase of equipment that have better energy performance;
• Constrains in the use of the elevator in the head offices building.